From the “Home” screen and the left menu, you can access your instances under the “My Services” link. You can either access ALL of them or address individually the Development / Staging and Production instances.
When displaying the list of instances, the main information is available, including the instance name, price and status. Click on the Arrow button. The “PostgreSQL” tab is available at the bottom of the screen.
¶ Presentation
¶ Backup and retention policy
Automated backups are available on:
- All PERFORMANCE instances.
- VALUE instances with a backup option.
The standard backup execution time is at midnight (00:00) in the time zone where your instance is deployed. This choice was made to make sure the backup does not run during business operational hours.
There is one full set of backups per Odoo database deployed on the instance. Each backup can be identified with its odoo database name.
NB: Automatic backups require a minimum 35% space available on the file store to be executed properly. Failing to preserve this amount of free space could result in backup failures.
The backup are retained as follows:
- Last 3 months → 3 monthly backups
- Last 4 weeks → 4 weekly backups
- Last 7 days → 7 daily backups.
Q&A:
Is it possible to change the schedule of the backup automation?
For now, you can make a formal request to our support team who will change it for you free-of-charge. This feature shall soon be avialable in the console.
Is it possible to request more than one backup every 24 hours?
Additional backup cycles can be implemented. Contact our team to discuss the terms and conditions: [email protected]
¶ Accessing your backups
Run-Odoo splits the Odoo database and Odoo filestore to give more flexibility to users and developers who might be interested in specific data without downloading the entire backup. Therefore, this section is divided into 2 main sections:
- Database
- Filestore
In both sections, you will find the following information:
- Name: Name of the archive available.
- Size: Size in MB of the compressed archive.
- Completion time: GMT timestamp recorded when the backup process was completed.
- Last generated (GMT): Timestamp generated once the “GENERATE DOWNLOAD URL” button is pressed.
NB: As it is indicated at the top of both sections, the download URLs are available for only one hour once you have triggered their generation.
¶ Download and restore
¶ Downloading your backups
When downloading backups, it is imperative that you match the same database backup with its corresponding filestore, especially if you are planning on using the archives to restore a deployment for instance.
The process for generating a “DOWNLOAD URL” is similar in both the Database and the Filestore sections:
- Click on the “GENERATE DOWNLOAD URL” button.
- The instance page should reload
- Press on the “Backup and Restore” tab again
You will see a timestamp generated corresponding to the time you launched the URL generation process. The DOWNLOAD button should be available. click on it to initiate the download of the archive.
TIP: You can right click on the DOWNLOAD button and copy its link. This URL is accessible to anyone who has the full encrypted link for a duration of 1 hour.
¶ Restoring a previous backup
This feature is particularly useful for “going back in time” and restoring your data as it was at the time the snapshot you selected was made.
This feature can be accessed with one click on the “RESTORE” button inside the Database tab:
There is one button per backup. Clicking it will operate the following changes:
- All existing data existing for the same database shall be immediately and irrevocably destroyed.
- The database and filestore shall be recreated and restored from the backup archives.
NB: In case you had an Odoo operational issue, module issue, programming issue of any kind, This RESTORE feature might not be the solution you need to recover a normal state. Please consult the Instance Rebuild section instead.